False Alarm Reduction Program

Law Enforcement personnel respond to thousands of false alarm calls annually. These unnecessary responses result in an enormous burden in manpower and expense; which in turn reduces the time available to respond to real emergencies. The City of Celina has recently implemented a new program to reduce the number of these false alarm activations in the city. All residents and businesses must now register their home and commercial alarm systems at www.crywolfservices.com/celinatx or by calling 855-664-4539.

What is considered a false alarm? The City of Celina Alarm Ordinance defines a false alarm as: “an alarm notification to summon a Public Safety Response and there is no evidence of a need for a Public Safety Response.”

Three main causes of false alarms are: 1) user error, 2) installation/service errors, and 3) equipment failure.
⦁ More than 80 percent of all false alarms are caused by user error
⦁ There are easy steps you and your alarm dealer can take to prevent false alarms
⦁ False alarms present a serious threat to the effectiveness of our local police, fire and EMS departments, as well as to the safety of our citizens
⦁ False alarms are costly and dangerous because they divert police officers from proactive crime prevention efforts and can divert public safety responses from true emergency calls

Major causes of false alarms:
⦁ Unlocked or loose doors/ windows
⦁ Children, Neighbors, and Visitors
⦁ Cleaning Crews/ Repairmen/ Pet Sitters
⦁ Pets or other wildlife
⦁ User Error
⦁ Equipment Malfunction

Know what to do if you set your alarm off accidentally:
⦁ First, don’t panic. Carefully enter your disarm code to reset your system.
⦁ Wait for your Alarm Company or central monitoring station to call, give your password or ID card number.
⦁ Do not leave your home or business until you have talked with your monitoring station! If they do not call you, have the number posted by your control panel and contact them to cancel the police dispatch.
⦁ You can arrange to have your alarm monitoring station call you or another designated person first before the police are called whenever your alarm is activated.
⦁ If you are aware of a problem with the system, you can cancel the police dispatch.

For more information, please visit: https://www.crywolfservices.com/celinatx/

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